Manufacturing
Connect shop-floor realities with business outcomes. Engini coordinates signals from PLCs and MES with ERP, QMS, and Maintenance systems to reduce downtime and accelerate throughput.
Top Automations
- Condition-based maintenance & work order creation
- Non-conformance capture → QMS CAPA workflow
- Supplier ASN ingestion & inventory reconciliation
KPIs Moved
- OEE ↑, MTTR ↓, Scrap rate ↓
- Schedule adherence ↑, First pass yield ↑
Common Systems
MES, SCADA/PLC, NetSuite/SAP, ServiceNow, Workday.
Playbooks
Downtime triage, quality deviation, parts shortage early-warn.
Signals → MES → ERP, with side-flows into QMS and Maintenance.
Financial Services
Reduce risk and cycle time with agents that triage KYC files, enrich with third-party data, and orchestrate AML cases across core banking, LOS, and CRM—under strict policy controls.
Top Automations
- KYC document intake & data extraction
- Transaction monitoring → alert scoring → case
- Loan pipeline updates & adverse media checks
KPIs Moved
- Time to decision ↓, False positives ↓
- Agent productivity ↑, Compliance coverage ↑
Common Systems
Core banking, LOS, Salesforce, ServiceNow, sanctions/AML vendors.
Playbooks
KYC review, SAR drafting, collections outreach, fraud triage.
KYC intake → extraction → screening → AML case with full audit.
Retail
Unify ecommerce, POS, fulfillment, and service. Agents triage tickets, monitor orders, and prevent fraud—while orchestrating updates across OMS, WMS, and CRM.
Top Automations
- Order status & exception handling
- Return/RMA routing & refunds
- Fraud signals & SCA follow-ups
KPIs Moved
- FCR ↑, AHT ↓, Chargebacks ↓
- Perfect order rate ↑
Common Systems
Shopify/Magento, OMS, WMS, Stripe/Adyen, Salesforce/Zoho.
Playbooks
Where-is-my-order (WISMO), returns triage, fraud review.
Web → OMS → WMS with payment and support side-flows.
Logistics
Keep shipments on track with ETA prediction, exception management, and auto-notifications across TMS, WMS, and carrier networks—coordinated by Engini agents.
Top Automations
- Carrier event ingestion & ETA recalculation
- Exception routing (damage, delay, customs)
- Proactive customer & warehouse alerts
KPIs Moved
- On-time delivery ↑, Dwell time ↓
- Dock utilization ↑, Claims ↓
Common Systems
TMS, WMS, carrier APIs/EDIs, customs brokers, CRM.
Playbooks
Shipment exception, proof-of-delivery capture, shortage alerting.
Carrier updates flow through TMS to WMS and customer notifications.
Healthcare
Accelerate care operations with PHI-safe agents that pre-screen authorizations, synchronize EHR data, and handle revenue cycle tasks. Guardrails enforce policy and auditability.
Top Automations
- Prior authorization intake & status checks
- Eligibility & benefits verification
- Claims correction & denial management
KPIs Moved
- Days in AR ↓, Clean claim rate ↑
- Auth approval time ↓
Common Systems
Epic/Cerner, clearinghouses, payer portals, ServiceNow.
Playbooks
Prior auth, eligibility, charge review, denial appeals.
Auth intake ↔ EHR ↔ payer with RCM updates and audit trail.
Media
Speed up content ops: rights validation, metadata enrichment, automated edits, and multi-channel distribution—linked to your DAM, MAM, and CMS.
Top Automations
- Ingest → tag → QC → publish pipeline
- Rights window checks & geo-rules
- Auto-promo snippet creation
KPIs Moved
- Time-to-publish ↓, Metadata coverage ↑
- Traffic & engagement ↑
Common Systems
DAM/MAM, CMS, ad servers, social APIs, analytics.
Playbooks
Rights & metadata, promo generation, channel publishing.
Accelerated ingest → rights/meta → omnichannel publish.
BPO
Deliver consistent outcomes at scale. Agents triage intents, summarize interactions, and execute client-specific workflows across CRMs, ITSMs, and billing.
Top Automations
- Omnichannel ticket triage & routing
- Disposition & after-call work (ACW)
- QA sampling & coaching prompts
KPIs Moved
- AHT ↓, FCR ↑, CSAT ↑
- Handle variance ↓
Common Systems
Zendesk, ServiceNow, Salesforce, Dialers, WFM tools.
Playbooks
Intent triage, macro assist, summary & disposition, QA assist.
Triage intent → execute in client system → summarize & dispose.
Non-profit
Maximize impact per dollar. Agents streamline donor onboarding, grant reporting, and volunteer coordination while keeping your CRM, finance, and email tools in sync.
Top Automations
- Donor intake & receipting
- Recurring gift dunning workflows
- Grant milestone tracking & reporting
KPIs Moved
- Donor retention ↑, Admin overhead ↓
- Grant compliance ↑
Common Systems
Salesforce NPSP, Blackbaud, QuickBooks/ERP, Mailchimp.
Playbooks
Donor journey, lapsed recovery, grant reporting, volunteer ops.
Donor intake → CRM sync → receipt & nurture automations.